
Operating standards
How we work, in writing.
Most owners leave a manager over something that was never written down, so here is ours.
The standards
- 01
To end the agreement, give us thirty days written notice. There is no exit fee.
- 02
Court costs are billed at cost, with no handling markup.
Tenant screening
Every application is reviewed by a person against the same written criteria. These are the categories we apply, in every case, in the same order.
- 01
Identity and income verificationGovernment identification, and income evidenced by documents rather than claims.
- 02
Rental historyPrior tenancies confirmed with the landlords who held them.
- 03
Employment verificationCurrent employment confirmed directly with the employer.
- 04
Credit reviewA full review of the report, read in context.
- 05
Criminal background reviewReviewed individually on the facts of the record, never by blanket rule.
Every applicant is assessed against the same written criteria.
Next step for boards
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